General Prescription Information

We request that medication renewals be done during your regular appointment with your family doctor whenever possible. Please bring all of your medications to every visit.

For fax requests for medication renewals, please note that 24-48 hours’ notice is required. If your family doctor is not available an on-call doctor may renew your medications. Note that the on-call doctor will NOT renew fax prescriptions for narcotics or tranquilizers.

Narcotics/Controlled Drugs

These types of medications will only be renewed by your family physician. If he/she is not in the office, it will be reviewed the following day. If your family physician is on vacation another physician will review the request for a repeat and may not refill the entire prescription. It is ideal to work out a contract with your family physician.


Specialist appointments:

If you have been referred to a specialist, this process could take anywhere from 1 to 4 weeks to hear back for an appointment. Standard waiting time to see a specialist could be anywhere from 2 to 8 months, depending on urgency. This includes MRIs, CT scans, etc.

It is up to the specialist to triage referrals and designate the date and time when you will be seen.
We will contact patients by phone regarding your appointment time and it will include instructions on what you need to take with you to this appointment.

All pertinent information will also be forwarded to the physician who you will be seeing.

Patient responsibility – please take any images that have been done: x-rays, ultrasounds, MRIs, CT scans to your specialist appointment – the disc(s) are required by all specialist offices.

If you need to cancel or reschedule a specialist’s appointment, please contact their office directly. Most doctor’s offices require at least 48 hours notice.

Diagnostic Imaging – CT’s/MRI’s/Mammograms/Ultrasound & X-rays, etc.:

We will contact you directly by phone. All instructions for the type of test will be given to you when you receive the appointment. Priority and urgency of the appointment is determined by the triage staff at the hospital.