Accessibility Policy
Grimsby Medical welcomes and encourages patient’s living with disabilities to use our services. We strive to provide access to programs and services for patients with disabilities in a way that respects their rights to dignity, independence and integration.
Our office is wheelchair accessible. There is a wheelchair located in the front foyer for patients to use while at the office.
Grimsby Medical will consider the individual needs of people with disabilities in delivering service by:
• Communication: we will communicate with people with disabilities in ways that takes into account their disability.
• Assistive Devices: we provide an on-site wheelchair and wheelchair accessible washrooms, and will make reasonable efforts to permit the use of other assistive devices that enable patients with disabilities to access our services.
• Support Persons: we welcome accompanying support people for those patients who need assistance with communication, mobility, personal care or medical needs.
• Service Animals: we welcome service animals that are needed to assist patients with disabilities.
• Employee Training: Grimsby Medical will provide staff with:
◦ Accessibility standard training
◦ TRFHT’s policy and procedures related to the Customer Service Standard
◦ How to properly interact and communicate with people in various types of disabilities
Notice of Temporary Disruption of Services: In the event of a planned or unexpected disruption in services, which will affect patients with disabilities, Grimsby Medical will notify its patients promptly. This notice will be clearly posted and will include information about the reason for the disruption, its anticipated length of time and a description of available alternatives, if available.
Feedback Process: Comments on our services are welcomed and appreciated. Feedback can be made verbally to any of our team members or in writing to Grimsby Medical, 155 Main Street East, Suite 100, Grimsby, Ontario L3M 1P2
